February 24, 2016

A Revolution in Roadside Assistance!

You’re going to need us.

You’re going to need us. Apologies in advance, but eventually you’re going to find yourself with a flat tire, or trapped in your garage with a dead battery. Question is what’s your next move: dial around and wait for an auto club servicer to queue you up and get to you in a two-hour window? Or embrace the modern, simpler, faster way turn a bad day better: Urgent.ly.

Welcome to our public outpost where we’ll be talking about what we’re doing next, when we’re doing it and how it’s gonna make things great for anyone with a vehicle and for the folks looking to help them. At Urgent.ly (m.urgent.ly in your mobile browser and in the iPhone app store) we’re redefining the “assistance” in Roadside Assistance. It’s not just that we’re adding the “on demand” element, where we eliminate the need to dial and wait for a call center to track down help. We’re turning your phone into a remote control so at a glance your can see the nearest help, ping them with a tap and watch as they make their way to your door. Wow! We’ve been told by customers it’s kind of fun, actually, watching help arrive. We’ve heard “wow!” more than once - kind of like viewing Dick Tracy’s watch.  But I digress - the important thing is Urgent.ly’s taking the guesswork out of an otherwise lousy situation. No more waiting and wondering if and when a tow truck will arrive; everything is visible on your “remote.” By taking realtime data points including location of both the customer and service providers (within a tight radius), and feeding them to our proprietary matching engine we’re able make a connection in seconds and have help on the way in minutes. And that help comes from towing and roadside assistance professionals with whom we’ve developed personal relationships - not some anonymous contractors. The folks we’re working with are partners in Urgent.ly’s success – each is evaluated based on performance and reputation, along with a strong desire to be part of the modern way people expect to get things they need: through interaction with mobile Web and iPhone apps.

To do all that we’re equipping our partners (right now in the DC region, soon the whole country), with a mobile app beacon that instantly alerts them when a request comes in: “Help, my battery’s dead!.”  Next is a bit of competition for who grabs the request first. A minute later the customer is alerted “I’m on my way and will be there in 15 minutes.”  What’s next: We’ll be getting into more details on the Urgent.ly business, our nationwide rollout (sign up to be alerted when we reach your town!), and a bit about our adventures in helping people all over to fix a jam in a jiff. Thanks for following along, and while we hope you don’t need us anytime soon, we urgently urge you to remember our name when you do!

Many individuals and local authorities have already jumped on the opportunity to remind users to drive safely. There are even signs popping up on highways to encourage safer driving.

Luckily, there are tools out there to help the tech-obsessed (or the poke-obsessed) improve their driving. One of our favorites is an app called TrueMotion Family! The app analyzes your driving in order to provide you with a score - and insights as to how you drive. It's perfect for parents who want to monitor their teen drivers. The app gives parents the power to see where their kids drive, and produces a 'report card' on their driving in addition to an assessment of whether they were driving distracted (using their cell phone). Plus, families have access to roadside assistance on-demand from right within the TrueMotion app.

I don’t remember Ash, Misty, or Brock driving cars in their quest to be the very best, like no one ever was. And there aren’t vehicles any in PokemonGO. At Urgent.ly, we love the game and just like you, we’re prepared to travel across the land searching far and wide to catch 'em all, but we encourage you to put safety first in your travels! Remember that the power of Pokemon is awesome in augmented reality but automobiles are a powerful tool meant for use in the real world and require optimum focus to operate safely. In a world we must defend, you can start by driving safely, and catch and train ‘em all when you’re not operating a vehicle.

To stay connected and receive the latest in great content from Urgent.ly, like us on Facebook, follow us on Twitter, and check our blog for all things driving and roadside assistance!

We’ll get you back on the road

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