Customer Outs Urgent.ly, Finding Help in LA

February 24, 2016

Yesterday we helped a sharp young man named Ladaniel retrieve keys he locked in his car. Time from request to an unlocked Lexus? Under 15 minutes.

Mobile EV charging is among the innovative and vital services Urgently has identified to support our partners’ EV strategies and enhance the ownership experience for their customers

Yesterday we helped a sharp young man named Ladaniel retrieve keys he locked in his car. Time from request to an unlocked Lexus? Under 15 minutes.

Ladaniel, like many of us, was juggling a couple things at once and managed to strand his keys. He tried calling his girlfriend who he thought had roadside assistance insurance but she was on tour (back-up dancer for Miley Cyrus), so no luck there.

So “I went into iTunes and searched ‘roadside assistance’,” said Ladaniel, noting there were lots of results but they all seemed to require membership or calling and waiting. Then he saw Urgent.ly.

“It seemed you guys could help,” he said. “I’m glad I downloaded your app.”

“Within minutes I got your confirmation and within 12 minutes I was helped,” by Precision Motors and Towing he said. “The driver [service provider] was really nice." 

Awesome.

Now all that’s not so unusual – this is just the iPhone app working as we designed it. What’s interesting is that Ladaniel is in Los Angeles.

You see Urgent.ly has been serving the DC metro area with on-demand tows, battery jumps and other roadside needs since March. But recently we’ve been working with other roadside companies around the U.S. – we’ve found many are eager to be part of our network. We’re not talking about our specific growth plans yet, but we can’t deny we’ve got servicers in Los Angeles.

So seeing a consumer in need discover us completely on his own – then find the service helps him in half the time one could previously expect – and all by simply tapping out a request from his phone is… well, it’s cool.

Thanks again Ladaniel for letting us help. And for offering a public peek into our future ;-)