February 24, 2016

Customer Outs Urgent.ly, Finding Help in LA

Yesterday we helped a sharp young man named Ladaniel retrieve keys he locked in his car. Time from request to an unlocked Lexus? Under 15 minutes.

Yesterday we helped a sharp young man named Ladaniel retrieve keys he locked in his car. Time from request to an unlocked Lexus? Under 15 minutes.

Ladaniel, like many of us, was juggling a couple things at once and managed to strand his keys. He tried calling his girlfriend who he thought had roadside assistance insurance but she was on tour (back-up dancer for Miley Cyrus), so no luck there.

So “I went into iTunes and searched ‘roadside assistance’,” said Ladaniel, noting there were lots of results but they all seemed to require membership or calling and waiting. Then he saw Urgent.ly.

“It seemed you guys could help,” he said. “I’m glad I downloaded your app.”

“Within minutes I got your confirmation and within 12 minutes I was helped,” by Precision Motors and Towing he said. “The driver [service provider] was really nice." 

Awesome.

Now all that’s not so unusual – this is just the iPhone app working as we designed it. What’s interesting is that Ladaniel is in Los Angeles.

You see Urgent.ly has been serving the DC metro area with on-demand tows, battery jumps and other roadside needs since March. But recently we’ve been working with other roadside companies around the U.S. – we’ve found many are eager to be part of our network. We’re not talking about our specific growth plans yet, but we can’t deny we’ve got servicers in Los Angeles.

So seeing a consumer in need discover us completely on his own – then find the service helps him in half the time one could previously expect – and all by simply tapping out a request from his phone is… well, it’s cool.

Thanks again Ladaniel for letting us help. And for offering a public peek into our future ;-)

Many individuals and local authorities have already jumped on the opportunity to remind users to drive safely. There are even signs popping up on highways to encourage safer driving.

Luckily, there are tools out there to help the tech-obsessed (or the poke-obsessed) improve their driving. One of our favorites is an app called TrueMotion Family! The app analyzes your driving in order to provide you with a score - and insights as to how you drive. It's perfect for parents who want to monitor their teen drivers. The app gives parents the power to see where their kids drive, and produces a 'report card' on their driving in addition to an assessment of whether they were driving distracted (using their cell phone). Plus, families have access to roadside assistance on-demand from right within the TrueMotion app.

I don’t remember Ash, Misty, or Brock driving cars in their quest to be the very best, like no one ever was. And there aren’t vehicles any in PokemonGO. At Urgent.ly, we love the game and just like you, we’re prepared to travel across the land searching far and wide to catch 'em all, but we encourage you to put safety first in your travels! Remember that the power of Pokemon is awesome in augmented reality but automobiles are a powerful tool meant for use in the real world and require optimum focus to operate safely. In a world we must defend, you can start by driving safely, and catch and train ‘em all when you’re not operating a vehicle.

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