Guest Post: How Urgent.ly Rescued One Customer from a Case of the Mondays

February 24, 2016

As if the drive into work on Monday morning after a great weekend weren’t hard enough, I heard the dreaded popping sound of my front tire as I watched the right side of my car slowly sink. Great. I made it to my parking garage, but the realization that I had to begin my week with this inconvenience sunk in. Having bought my SUV only a year ago and never needing to access my spare tire, I was unsure where to begin.

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By Lexie de los Santos

As if the drive into work on Monday morning after a great weekend weren’t hard enough, I heard the dreaded popping sound of my front tire as I watched the right side of my car slowly sink.  Great.  I made it to my parking garage, but the realization that I had to begin my week with this inconvenience sunk in.  Having bought my SUV only a year ago and never needing to access my spare tire, I was unsure where to begin.   

My car insurance plan doesn’t cover roadside assistance, and AAA wasn’t an option.  Staring at my deflated tire in the cold garage, I quickly ran out of solutions.  Suddenly, I remembered hearing about an app called Urgent.ly. I pulled out my smartphone and went straight to the app store.  It was very easy to navigate through the app, entering in my basic information and the make and model of my car.  I chose my service and, to my relief, a tow truck reported it was just 15 minutes away. 

The process felt very familiar – not unlike Uber – as I tracked the truck’s approach through the Urgent.ly app.  The driver arrived and got right to work, even giving me some pointers along the way.  In 15 minutes, my tire was replaced, the Urgent.ly driver was paid electronically and the tow truck was on its way to the next driver in need. 

I can’t emphasize enough how much Urgent.ly helped ease my anxiety, and in just a little over 30 minutes.  And I felt safe driving home that day knowing my tire had been professionally replaced.  I would most definitely recommend Urgent.ly Roadside Assistance to anyone in need, as it can turn an otherwise major incident into only a minor set-back.