February 24, 2016

Guest Post: How Urgent.ly Rescued One Customer from a Case of the Mondays

As if the drive into work on Monday morning after a great weekend weren’t hard enough, I heard the dreaded popping sound of my front tire as I watched the right side of my car slowly sink. Great. I made it to my parking garage, but the realization that I had to begin my week with this inconvenience sunk in. Having bought my SUV only a year ago and never needing to access my spare tire, I was unsure where to begin.

By Lexie de los Santos

As if the drive into work on Monday morning after a great weekend weren’t hard enough, I heard the dreaded popping sound of my front tire as I watched the right side of my car slowly sink.  Great.  I made it to my parking garage, but the realization that I had to begin my week with this inconvenience sunk in.  Having bought my SUV only a year ago and never needing to access my spare tire, I was unsure where to begin.   

My car insurance plan doesn’t cover roadside assistance, and AAA wasn’t an option.  Staring at my deflated tire in the cold garage, I quickly ran out of solutions.  Suddenly, I remembered hearing about an app called Urgent.ly. I pulled out my smartphone and went straight to the app store.  It was very easy to navigate through the app, entering in my basic information and the make and model of my car.  I chose my service and, to my relief, a tow truck reported it was just 15 minutes away. 

The process felt very familiar – not unlike Uber – as I tracked the truck’s approach through the Urgent.ly app.  The driver arrived and got right to work, even giving me some pointers along the way.  In 15 minutes, my tire was replaced, the Urgent.ly driver was paid electronically and the tow truck was on its way to the next driver in need. 

I can’t emphasize enough how much Urgent.ly helped ease my anxiety, and in just a little over 30 minutes.  And I felt safe driving home that day knowing my tire had been professionally replaced.  I would most definitely recommend Urgent.ly Roadside Assistance to anyone in need, as it can turn an otherwise major incident into only a minor set-back. 

Many individuals and local authorities have already jumped on the opportunity to remind users to drive safely. There are even signs popping up on highways to encourage safer driving.

Luckily, there are tools out there to help the tech-obsessed (or the poke-obsessed) improve their driving. One of our favorites is an app called TrueMotion Family! The app analyzes your driving in order to provide you with a score - and insights as to how you drive. It's perfect for parents who want to monitor their teen drivers. The app gives parents the power to see where their kids drive, and produces a 'report card' on their driving in addition to an assessment of whether they were driving distracted (using their cell phone). Plus, families have access to roadside assistance on-demand from right within the TrueMotion app.

I don’t remember Ash, Misty, or Brock driving cars in their quest to be the very best, like no one ever was. And there aren’t vehicles any in PokemonGO. At Urgent.ly, we love the game and just like you, we’re prepared to travel across the land searching far and wide to catch 'em all, but we encourage you to put safety first in your travels! Remember that the power of Pokemon is awesome in augmented reality but automobiles are a powerful tool meant for use in the real world and require optimum focus to operate safely. In a world we must defend, you can start by driving safely, and catch and train ‘em all when you’re not operating a vehicle.

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