February 24, 2016

No App? No Problem … Simply “TextForTow” and We’re on the Way!

At Urgent.ly we’re always trying to improve the consumer product experience. Lots of ways to approach it: new features, simplified choices, speedier transitions. We’ve been doing this since the beginning, frequently in response to customer requests. But there’s another way to improve, though maybe a little less obvious: Availability.

At Urgent.ly we’re always trying to improve the consumer product experience. Lots of ways to approach it: new features, simplified choices, speedier transitions. We’ve been doing this since the beginning, frequently in response to customer requests. But there’s another way to improve, though maybe a little less obvious: Availability.

We want Urgent.ly to be available in any context a consumer might need us. Today it’s through our native iPhone and Android apps, in a mobile Web browser using our HTML5 app, on the Urgent.ly Website or - in a pinch - by voice with our customer support team. (And that’s not to mention inside partner applications like MapQuest, AT&T and ParkWhiz.)

So in the spirit of continuous innovation we’re stretching out even more. Starting today customers can reach help just be sending a text message.

Yep, Urgent.ly’s on-demand roadside services are now available simply by sending a message from a cellphone. We’ve set up a Text-to-Tow Concierge who’s always waiting to receive help requests anywhere in the U.S. (You might have recently heard about other services taking requests to deliver food and such via text like GoButler and Magic). It couldn’t be easier to get help; here are the steps using any cellphone:

1) Text “Help” to 202-792-8790  2) Our concierge will respond right away; assess your location; take payment  3) Sit back and watch on your phone’s map as help arrives to your location!

It’s really that simple.

So while we’re working on even more ways to keep you safely on the go, give it a try for any kind of service, from a flat tire to dead battery. We’ll be waiting.

Many individuals and local authorities have already jumped on the opportunity to remind users to drive safely. There are even signs popping up on highways to encourage safer driving.

Luckily, there are tools out there to help the tech-obsessed (or the poke-obsessed) improve their driving. One of our favorites is an app called TrueMotion Family! The app analyzes your driving in order to provide you with a score - and insights as to how you drive. It's perfect for parents who want to monitor their teen drivers. The app gives parents the power to see where their kids drive, and produces a 'report card' on their driving in addition to an assessment of whether they were driving distracted (using their cell phone). Plus, families have access to roadside assistance on-demand from right within the TrueMotion app.

I don’t remember Ash, Misty, or Brock driving cars in their quest to be the very best, like no one ever was. And there aren’t vehicles any in PokemonGO. At Urgent.ly, we love the game and just like you, we’re prepared to travel across the land searching far and wide to catch 'em all, but we encourage you to put safety first in your travels! Remember that the power of Pokemon is awesome in augmented reality but automobiles are a powerful tool meant for use in the real world and require optimum focus to operate safely. In a world we must defend, you can start by driving safely, and catch and train ‘em all when you’re not operating a vehicle.

To stay connected and receive the latest in great content from Urgent.ly, like us on Facebook, follow us on Twitter, and check our blog for all things driving and roadside assistance!

We’ll get you back on the road

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