No App? No Problem … Simply “TextForTow” and We’re on the Way!

February 24, 2016

At Urgent.ly we’re always trying to improve the consumer product experience. Lots of ways to approach it: new features, simplified choices, speedier transitions. We’ve been doing this since the beginning, frequently in response to customer requests. But there’s another way to improve, though maybe a little less obvious: Availability.

Mobile EV charging is among the innovative and vital services Urgently has identified to support our partners’ EV strategies and enhance the ownership experience for their customers
Mobile EV charging is among the innovative and vital services Urgently has identified to support our partners’ EV strategies and enhance the ownership experience for their customers

At Urgent.ly we’re always trying to improve the consumer product experience. Lots of ways to approach it: new features, simplified choices, speedier transitions. We’ve been doing this since the beginning, frequently in response to customer requests. But there’s another way to improve, though maybe a little less obvious: Availability.

We want Urgent.ly to be available in any context a consumer might need us. Today it’s through our native iPhone and Android apps, in a mobile Web browser using our HTML5 app, on the Urgent.ly Website or - in a pinch - by voice with our customer support team. (And that’s not to mention inside partner applications like MapQuest, AT&T and ParkWhiz.)

So in the spirit of continuous innovation we’re stretching out even more. Starting today customers can reach help just be sending a text message.

Yep, Urgent.ly’s on-demand roadside services are now available simply by sending a message from a cellphone. We’ve set up a Text-to-Tow Concierge who’s always waiting to receive help requests anywhere in the U.S. (You might have recently heard about other services taking requests to deliver food and such via text like GoButler and Magic). It couldn’t be easier to get help; here are the steps using any cellphone:

1) Text “Help” to 202-792-8790  2) Our concierge will respond right away; assess your location; take payment  3) Sit back and watch on your phone’s map as help arrives to your location!

It’s really that simple.

So while we’re working on even more ways to keep you safely on the go, give it a try for any kind of service, from a flat tire to dead battery. We’ll be waiting.