February 24, 2016

That’s Fast! Just 13 Minutes from Help Request to Back on the Road

At Urgent.ly we’re always trying to serve customers with the least friction and in shortest amount of time. This means making our apps super-slick, but also very simple to use. We’ve been doing it for over a year now as the first on-demand roadside assistance provider. Customers have become accustomed to selecting their need (”I got a flat!”) and watching as our trucks roll to their location on the double. But every now and then there’s special event, like today.

At Urgent.ly we’re always trying to serve customers with the least friction and in shortest amount of time. This means making our apps super-slick, but also very simple to use. We’ve been doing it for over a year now as the first on-demand roadside assistance provider. Customers have become accustomed to selecting their need (”I got a flat!”) and watching as our trucks roll to their location on the double. But every now and then there’s special event, like today.

It was in Miami, and our customer in a Hyundai needed a jump. Piece of cake. But this time the cake was extra rich because we were able to find and assign a tow truck in eight seconds (yep, 8) and had the job competed in 13 minutes – our fastest Florida service yet. It can take you longer to get served at Starbucks! And it can surely take you longer to get served by the other guys: We often hear our customers complain about the old way – AAA, etc. – taking over an hour.

So thanks A.D. in the Elantra for letting us serve you. Tap for us anytime – we’re always right around the corner.

As usual, get the Urgent.ly app for Android and iOS right here:

IOS

Android

Many individuals and local authorities have already jumped on the opportunity to remind users to drive safely. There are even signs popping up on highways to encourage safer driving.

Luckily, there are tools out there to help the tech-obsessed (or the poke-obsessed) improve their driving. One of our favorites is an app called TrueMotion Family! The app analyzes your driving in order to provide you with a score - and insights as to how you drive. It's perfect for parents who want to monitor their teen drivers. The app gives parents the power to see where their kids drive, and produces a 'report card' on their driving in addition to an assessment of whether they were driving distracted (using their cell phone). Plus, families have access to roadside assistance on-demand from right within the TrueMotion app.

I don’t remember Ash, Misty, or Brock driving cars in their quest to be the very best, like no one ever was. And there aren’t vehicles any in PokemonGO. At Urgent.ly, we love the game and just like you, we’re prepared to travel across the land searching far and wide to catch 'em all, but we encourage you to put safety first in your travels! Remember that the power of Pokemon is awesome in augmented reality but automobiles are a powerful tool meant for use in the real world and require optimum focus to operate safely. In a world we must defend, you can start by driving safely, and catch and train ‘em all when you’re not operating a vehicle.

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