That’s Fast! Just 13 Minutes from Help Request to Back on the Road

February 24, 2016

At Urgent.ly we’re always trying to serve customers with the least friction and in shortest amount of time. This means making our apps super-slick, but also very simple to use. We’ve been doing it for over a year now as the first on-demand roadside assistance provider. Customers have become accustomed to selecting their need (”I got a flat!”) and watching as our trucks roll to their location on the double. But every now and then there’s special event, like today.

Mobile EV charging is among the innovative and vital services Urgently has identified to support our partners’ EV strategies and enhance the ownership experience for their customers
Mobile EV charging is among the innovative and vital services Urgently has identified to support our partners’ EV strategies and enhance the ownership experience for their customers

At Urgent.ly we’re always trying to serve customers with the least friction and in shortest amount of time. This means making our apps super-slick, but also very simple to use. We’ve been doing it for over a year now as the first on-demand roadside assistance provider. Customers have become accustomed to selecting their need (”I got a flat!”) and watching as our trucks roll to their location on the double. But every now and then there’s special event, like today.

It was in Miami, and our customer in a Hyundai needed a jump. Piece of cake. But this time the cake was extra rich because we were able to find and assign a tow truck in eight seconds (yep, 8) and had the job competed in 13 minutes – our fastest Florida service yet. It can take you longer to get served at Starbucks! And it can surely take you longer to get served by the other guys: We often hear our customers complain about the old way – AAA, etc. – taking over an hour.

So thanks A.D. in the Elantra for letting us serve you. Tap for us anytime – we’re always right around the corner.

As usual, get the Urgent.ly app for Android and iOS right here:

IOS

Android