February 17, 2017

Urgent.ly Attends Mercedes-Benz National Parts & Service Managers Meeting

Check out photos from the show and see what the team had to say about their time in Phoenix!

Mercedes-Benz holds a regular convention for their National Parts & Service Managers to gather and meet with other dealership employees and automotive industry professionals. For several days, participants at NPSMM attend meetings, take in seminars, and learn about the current - and future - state of Mercedes-Benz. The Urgent.ly team is excited to have joined employees and vendors of the global luxury automotive manufacturer at the 2017 NPSMM.

This year’s event was held in sunny Phoenix, Arizona, where members of Urgent.ly’s Operations team were pleased to join with Mercedes-Benz dealership employees and MBUSA Vendors to share Urgent.ly’s revolutionary solution and discuss the future of roadside assistance.

The event was a great opportunity for Urgent.ly to meet with Mercedes-Benz dealers and vendors from all over the country. Urgent.ly co-founder and Chief Operations Officer Luke Kathol described the Meeting as “a resounding success for both MB and Urgently.” The convention was well attended, with well over 1,400 attendees publicly listed on the Meetings’ registration page, and participants were excited to meet with the Urgent.ly team and learn more about our global, digital platform. “We were able to meet with nearly every dealer in attendance,” said Kathol, “There wasn’t a single complaint about Urgent.ly’s towing and roadside services.”

The National Parts & Service Managers Meeting allowed the team to expose a large audience from the automotive and connected car industries to the future of roadside assistance. Everyone was excited to be able to share our solution with attendees of the meeting. The team was lucky enough to meet and speak with key players in the roadside assitance space, one of whom Kathol noted spent “nearly an hour talking through our solution.”

Two thumbs up from Regional Managers Chris and Lanee at NPSMM 2017 last week. In addition, NPSMM provided the chance to train and work with dealership employees on Urgent.ly’s technology, allowing us to provide hands-on training and receive immediate feedback to take into account for the future of the platform. “The majority of the traffic was around dealership questions and thoughts on the dealer tech app,” Kathol reflected. Regional Manager Chris Burden spoke highly of his experience at the meeting, remembering how dealers & employees had only positive things to say about Urgent.ly. Burden noted that one particular service manager even told him “You guys are doing a really great job, and I don’t give kudos very often.”

Many individuals and local authorities have already jumped on the opportunity to remind users to drive safely. There are even signs popping up on highways to encourage safer driving.

Luckily, there are tools out there to help the tech-obsessed (or the poke-obsessed) improve their driving. One of our favorites is an app called TrueMotion Family! The app analyzes your driving in order to provide you with a score - and insights as to how you drive. It's perfect for parents who want to monitor their teen drivers. The app gives parents the power to see where their kids drive, and produces a 'report card' on their driving in addition to an assessment of whether they were driving distracted (using their cell phone). Plus, families have access to roadside assistance on-demand from right within the TrueMotion app.

I don’t remember Ash, Misty, or Brock driving cars in their quest to be the very best, like no one ever was. And there aren’t vehicles any in PokemonGO. At Urgent.ly, we love the game and just like you, we’re prepared to travel across the land searching far and wide to catch 'em all, but we encourage you to put safety first in your travels! Remember that the power of Pokemon is awesome in augmented reality but automobiles are a powerful tool meant for use in the real world and require optimum focus to operate safely. In a world we must defend, you can start by driving safely, and catch and train ‘em all when you’re not operating a vehicle.

To stay connected and receive the latest in great content from Urgent.ly, like us on Facebook, follow us on Twitter, and check our blog for all things driving and roadside assistance!

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