Urgent.ly Attends Mercedes National Parts Service Managers

February 17, 2017

Check out photos from the show and see what the team had to say about their time in Phoenix!

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Mercedes-Benz holds a regular convention for their National Parts & Service Managers to gather and meet with other dealership employees and automotive industry professionals. For several days, participants at NPSMM attend meetings, take in seminars, and learn about the current - and future - state of Mercedes-Benz. The Urgent.ly team is excited to have joined employees and vendors of the global luxury automotive manufacturer at the 2017 NPSMM.

This year’s event was held in sunny Phoenix, Arizona, where members of Urgent.ly’s Operations team were pleased to join with Mercedes-Benz dealership employees and MBUSA Vendors to share Urgent.ly’s revolutionary solution and discuss the future of roadside assistance.

The event was a great opportunity for Urgent.ly to meet with Mercedes-Benz dealers and vendors from all over the country. Urgent.ly co-founder and Chief Operations Officer Luke Kathol described the Meeting as “a resounding success for both MB and Urgently.” The convention was well attended, with well over 1,400 attendees publicly listed on the Meetings’ registration page, and participants were excited to meet with the Urgent.ly team and learn more about our global, digital platform. “We were able to meet with nearly every dealer in attendance,” said Kathol, “There wasn’t a single complaint about Urgent.ly’s towing and roadside services.”

The National Parts & Service Managers Meeting allowed the team to expose a large audience from the automotive and connected car industries to the future of roadside assistance. Everyone was excited to be able to share our solution with attendees of the meeting. The team was lucky enough to meet and speak with key players in the roadside assitance space, one of whom Kathol noted spent “nearly an hour talking through our solution.”

Two thumbs up from Regional Managers Chris and Lanee at NPSMM 2017 last week. In addition, NPSMM provided the chance to train and work with dealership employees on Urgent.ly’s technology, allowing us to provide hands-on training and receive immediate feedback to take into account for the future of the platform. “The majority of the traffic was around dealership questions and thoughts on the dealer tech app,” Kathol reflected. Regional Manager Chris Burden spoke highly of his experience at the meeting, remembering how dealers & employees had only positive things to say about Urgent.ly. Burden noted that one particular service manager even told him “You guys are doing a really great job, and I don’t give kudos very often.”

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