VIENNA, VA (June 25, 2019) – Urgently, the leading global mobility and roadside assistance platform, today announced it is expanding into Mexico with partner Telasist, a leading provider of fully integrated assistance solutions. With this partnership, Urgently is now the only roadside assistance company delivering a fully integrated digital solution and seamless experience for all of North America.
Roadside assistance is a brand-defining moment in the customer journey for companies in automotive, insurance, fleet and related mobility, transportation and logistics industries. The collaboration between Urgently and Telasist will provide the advanced technologies these companies need to deliver an optimal customer experience during roadside assistance events. With Urgently's extensive provider network in US border states, the partnership will also facilitate improved cross-border assistance, providing even better service to customers.
Since 1998, Telasist has been an industry leader in roadside assistance services, such as towing, fuel delivery, car locksmith, battery charging and tire changing, via a digital platform and a national network of service providers across Mexico. The company creates customized solutions that add value to brands and strengthen their customers' loyalty.
Under the partnership agreement, Telasist will integrate with the Urgently platform, providing companies a real-time, holistic view of their customers’ roadside events across the US, Mexico andCanada, with actionable data-driven insights to optimize both the customer experience and the efficiency and impact of their roadside assistance programs.
“We are delighted to be partnering with Telasist, a company that shares our vision of providing an end-to-end digital solution, grounded by real-time transparency for all stakeholders in a roadside assistance service event,” said Chris Spanos, CEO and co-founder of Urgently. “Together we will provide companies an in-the-moment, detailed, data-driven view of their customers’ service requests that will increase efficiencies and deliver a better overall roadside experience.”
“We are pleased to partner with Urgently and we look forward to integrating our digital assistance solutions to benefit customers throughout Mexico and cross border,” said Mario Galvan, CEO, Telasist.
The partnership with Telasist represents the continued global expansion of the Urgently platform, which is already integrated by solution providers in Europe and Asia. Roadside assistance companies around the world can bring the power, impact and benefits of the Urgently platform to their local markets through similar partnerships.
Learn more about Urgently Industry Solutions at https://www.geturgently.com/industry-solutions.
For more information about Telasist’s range of assistance services, visit https://telasist.com.
Urgently is the leading Global Mobility and Roadside Assistance Platform sitting at the center of expanding mobility and transportation options for consumers, automotive, logistics and technology companies. Analysts project travel miles to increase by one third globally by 2030, from new services, vehicles and uses. This means more things moving and more things breaking down. Urgently delivers help through a seamless, end-to-end digital platform, viewable by every stakeholder in real time. This is why Urgently is the choice of leading global brands trusted by millions of consumers across automotive, insurance, telematics and new technology transportation companies in North America, Europe, Asia and Australia. For more information, visit https://www.geturgently.com or contact firstname.lastname@example.org.
Telasist solves unforeseen events through the creation, development and implementation of fully integrated assistance solutions for medical, household, legal, automobile and scholastic market segments. The company’s services are available nationwide in Mexico, with coverage in the US and Canada. To learn more about Telasist, visit https://telasist.com.