How it Works
Click the “Get Help Now” button above, download the Urgent.ly app, or call us for roadside assistance. Select “Towing” or let us know you need a tow truck. We’ll collect some basic information to locate you and your car. With our location services enabled, Urgent.ly can automatically pinpoint your location to send the nearest available 24/7 wrecker service provider to tow your car.
Review your service request and confirm your towing service. You will receive a text confirmation, and a link to track your tow truck’s whereabouts in New York. Have questions or need help? You can always text or call an Urgent.ly customer service representative - or even call your New York roadside service provider directly!
On-Demand, Reliable Towing Service
Our New York wrecker service is on-demand, that means you don’t need a subscription and there are never any membership fees. Our flat-rate pricing is transparent. Getting you going again due to the most common roadside frustrations (dead battery, flat tire, running out of gas, or getting locked out) costs $75. Towing your vehicle to a location up to 10 miles away costs $99, with tiered pricing for drop-offs farther than 10 miles.
While you are entering your credit or debit card information, we will send the closest tow truck to your location. You’ll be asked to provide your name, phone number and the vehicle type so we can find you. You’ll never be left wondering how long a tow truck will get to you, our real time tracking platform allows you to track the tow truck anywhere in New York.
Our New York tow providers are available to help you 24/7/365.
Get real-time updates and track arrival of the tow truck on the map.
Pay for only the service you need.
Pay only a flat rate – no hidden fees, no surprises.
All credit and debit cards accepted.
FamilyView™ technology allows family members to track your towing company provider in real time.
We’re the movers and shakers in roadside assistance, disrupting the industry to bring better service to our customers, our partners, and our service providers. The core of our service network has been providing roadside assistance services to customers for over 15 years. With more than 80,000 service vehicles across the U.S. and Puerto Rico, Urgent.ly can help get you back on the road 24/7/365. Over 275,000 drivers have found better roadside help through Urgent.ly and millions more have direct access to our services through integrations and partnerships with mapping and connected car platforms in addition to luxury global automotive OEMs.
Urgent.ly is America’s leading on-demand roadside assistance service. Designed for the on-demand economy and the connected car revolution, Urgent.ly is providing the fastest, safest and most innovative roadside assistance experience – all without a subscription or membership fee. We offer transparent service with clear, flat-rate pricing, cashless payment, and reliable help for motorists in need of a tow, tire change, fuel delivery, jump start or lock-out service. Urgent.ly is also the only roadside assistance service in America with accident alert detection technology and FamilyView – a unique feature that provides families and caregivers peace of mind by allowing them to track the roadside service of a loved one from start to finish.
"The Uber for Roadside Assistance.
[...] Fast and Easy. Saves Money."
“Lifelong member of AAA but rarely use it.
Urgently prices much better.”
“The future has arrived.”
How it Works
Click the “Get Help Now” button above, download the Urgent.ly app, or call us for roadside assistance. Select “Towing” or let us know you need a tow truck. We’ll collect some basic information to locate you and your car. With our location services enabled, Urgent.ly can automatically pinpoint your location to send the nearest available 24/7 wrecker service provider to tow your car.
Review your service request and confirm your towing service. You will receive a text confirmation, and a link to track your tow truck’s whereabouts in New York. Have questions or need help? You can always text or call an Urgent.ly customer service representative - or even call your New York roadside service provider directly!
On-Demand, Reliable Towing Service
Our New York wrecker service is on-demand, that means you don’t need a subscription and there are never any membership fees. Our flat-rate pricing is transparent. Getting you going again due to the most common roadside frustrations (dead battery, flat tire, running out of gas, or getting locked out) costs $75. Towing your vehicle to a location up to 10 miles away costs $99, with tiered pricing for drop-offs farther than 10 miles.
While you are entering your credit or debit card information, we will send the closest tow truck to your location. You’ll be asked to provide your name, phone number and the vehicle type so we can find you. You’ll never be left wondering how long a tow truck will get to you, our real time tracking platform allows you to track the tow truck anywhere in New York.
Urgent.ly is available nationwide across the United States & Puerto Rico, providing fast, reliable 24/7/375 emergency roadside assistance for car lockout, jump starts, out of gas, tire changes and towing service. Below, explore a small sample of the cities we serve.