Customer requests assistance
digitally or via our call center.
Our global platform
programmatically matches customers with nearby, qualified, available service providers.
Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels
Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.
“Urgent.ly's ETA and ATA data accuracy is unparalleled in the industry.”
“In comparison to the US Incumbent, Urgent.ly had 30% Faster ATAs and double the amount of ATAs under 30 minutes.”
“We chose Urgent.ly because after piloting for 12 months, Urgent.ly was the best partner we’ve ever worked with.”
“I believe the program is head’s above and should be the industry standard.”
“After years of frustration working with legacy providers, Urgent.ly finally gives us premium customer experiences and rich data.”
“The service staff loves it, and we've had great customer feedback… it seems like we would just get off the phone, and then there’s the truck rolling in.”
Urgent.ly’s Roadside as a Service™, the only global digital roadside assistance platform, continues to reimagine the roadside assistance industry to the benefit of global brands, roadside assistance professionals, and consumers. Urgent.ly’s solution delivers the quickest, safest and most innovative roadside assistance service, products and technology by combining location-based services, real-time data, AI and machine-to-machine communication. Urgent.ly’s platform powers roadside assistance solutions in North America, Europe and Asia for leading brands across the automotive, insurance, telematics and other transportation-focused verticals.
We can help reduce the overall costs of managing roadside programs while improving retention and driving 85+ NPS and 4.5+ CSAT scores. Email email@example.com or request a demo to learn how we can support your business.