See why global brands choose Urgent.ly to power their roadside programs.

One Global, Digital Platform

Urgent.ly is reimagining roadside assistance to the benefit of leading brands across North America, Europe, and the Asia-Pacific regions, delivering 85+ NPS and 4.6 CSAT scores.
Let us explore how we can help provide better roadside assistance for your customers.

SmartLEARNING™ DIGITAL ROADSIDE ASSISTANCE PLATFORM

HOW IT WORKS

SERVICE REQUEST

Customer requests assistance
digitally or via our call center.

DISPATCHING PROCESS

Our global platform
programmatically matches customers with nearby, qualified, available service providers.

REALTIME CONNECTIONS

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

50%

Reduction in
Response time

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GAIN INSIGHT INTO YOUR CUSTOMER EXPERIENCES

THE MOST INNOVATIVE GLOBAL DIGITAL PLATFORM

Covering millions of customers with one global platform and a complete North American solution

PLATFORM FEATURES

Premium Roadside Experiences Through Sophisticated Technology

measurably better roadside assistance

Think Beyond The Dispatch™

DIVERSE PRODUCT SUITE

End-to-end roadside solutions
delivered via mobile applications, web-based platforms, API integrations, and call center
services.

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COMPLETE TRANSPARENCY

Real-time tracking, connected stakeholders, with digital and analog communication channels from dispatch to final disposition.

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SINGLE, GLOBAL PLATFORM

One platform to automatically match your customers with nearby, available, and high-quality providers across the globe.

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ANALYTICS & REPORTING

Unlock the black box of legacy provider data and gain real-time and aggregated insights into every incident with rich data capture and reporting.

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ANALOG TO DIGITAL

Meet your customers in their preferred channels and enable the transition from an analog to digital experience.

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PREMIUM CUSTOMER
EXPERIENCE

Inspired by Zappos and Nordstrom, we deliver super-serving customer experiences that translate to industry-leading CSAT and NPS.

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Experience the industry's best benefits

Urgent.ly's Global Coverage

Urgent.ly’s Roadside as a Service™, the only global digital roadside assistance platform, continues to reimagine the roadside assistance industry to the benefit of global brands, roadside assistance professionals, and consumers. Urgent.ly’s solution delivers the quickest, safest and most innovative roadside assistance service, products and technology by combining location-based services, real-time data, AI and machine-to-machine communication. Urgent.ly’s platform powers roadside assistance solutions in North America, Europe and Asia for leading brands across the automotive, insurance, telematics and other transportation-focused verticals.

We can help reduce the overall costs of managing roadside programs while improving retention and driving 85+ NPS and 4.5+ CSAT scores. Email sales@urgent.ly or request a demo to learn how we can support your business.

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See Urgent.ly in Action

Urgent.ly Co-Founder Rick Robinson, at INFINITI LAB Smart Mobility in Singapore, where Urgent.ly was recognized as a global thought-leader in on-demand service and platform technology. Learn more about how the Urgent.ly platform can impress your customers and improve retention today.

Testimonial