One Global, Digital Platform

Urgent.ly is reimagining roadside assistance to the benefit of leading brands across North America, Europe, and the Asia-Pacific regions, delivering 85+ NPS and 4.6 CSAT scores.
Let us explore how we can help provide better roadside assistance for your customers.
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See why global brands choose Urgent.ly to power their roadside programs.

SmartLEARNING™ DIGITAL ROADSIDE ASSISTANCE PLATFORM

How It Works

SERVICE REQUEST

Customer requests assistance
digitally or via our call center.

DISPATCHING PROCESS

Our global platform
programmatically matches customers with nearby, qualified, available service providers.

REALTIME CONNECTIONS

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels.

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

50%

Reduction in
Response time

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IMPROVE CUSTOMER EMOTIONAL STATE MANAGEMENT™

THE MOST INNOVATIVE GLOBAL DIGITAL PLATFORM

Covering millions of customers with one global platform and a complete North American solution

TESTIMONIALS

“Urgent.ly's ETA and ATA data accuracy is unparalleled in the industry.”

Top 5 U.S. Insurance Provider

“In comparison to the US Incumbent, Urgent.ly had 30% Faster ATAs and double the amount of ATAs under 30 minutes.”

Automotive OEM

“We chose Urgent.ly because after piloting for 12 months, Urgent.ly was the best partner we’ve ever worked with.”

Roadside Assistance National Supervisor,
Automotive OEM

“I believe the program is head’s above and should be the industry standard.”

Luxury Automotive Dealership

“After years of frustration working with legacy providers, Urgently finally gives us premium customer experiences and rich data.”

Global Automotive OEM

“The service staff loves it, and we've had great customer feedback… it seems like we would just get off the phone, and then there’s the truck rolling in.”

Dealership Service Manager

Urgently Recognized

Urgently Co-Founder Rick Robinson in 2017, at INFINITI LAB Smart Mobility in Singapore, where Urgently was recognized as a global thought-leader in on-demand service and platform technology. Learn more about how the Urgently platform works.