See How Urgent.ly Exceeds Expectations to Deliver 85+ CSAT & 4.6 NPS

Industry-Leading NPS & CSAT

Urgent.ly's Roadside-as-A-Service™ platform improves retention and increases insurance customer loyalty through measurably better roadside service.

SmartLEARNING™ DIGITAL ROADSIDE ASSISTANCE PLATFORM

HOW IT WORKS

SERVICE REQUEST

Customer requests assistance
digitally or via our call center.

DISPATCHING PROCESS

Our global platform
programmatically matches customers with nearby, qualified, available service providers.

REALTIME CONNECTIONS

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

50%

Reduction in
Response time

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GAIN INSIGHT INTO YOUR CUSTOMER EXPERIENCES

THE MOST INNOVATIVE GLOBAL DIGITAL PLATFORM

Covering millions of customers with one global platform and a complete North American solution

PLATFORM FEATURES

Premium Roadside Experiences Through Sophisticated Technology

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Efficient Collision Solutions

Insurers lose billions annually to inefficiencies in the legacy roadside industry. Urgent.ly's single, global, digital platform leverages machine learning and programmatic dispatching technology in order to:

  • Directly engage stakeholders from the beginning of the event lifecycle
  • Reduce secondary tows, storage needs, and replacement transportation
  • Leverage real-time insights and rich data for a measurably better customer experience

The programmatic connections delivered by Urgent.ly's intelligent platform drives efficiencies in the roadside event that save hundreds of dollars per claim and restores rythym to customers lives measurably faster.

Digital Roadside Solutions
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measurably better roadside assistance

Think Beyond The Dispatch™

DIVERSE PRODUCT SUITE
DIVERSE PRODUCT SUITE

End-to-end roadside solutions
delivered via mobile applications, web-based platforms, API integrations, and call center
services.

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COMPLETE TRANSPARENCY
COMPLETE TRANSPARENCY

Real-time tracking, connected stakeholders, with digital and analog communication channels from dispatch to final disposition.

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SINGLE, GLOBAL PLATFORM
SINGLE, GLOBAL PLATFORM

One platform to automatically match your customers with nearby, available, and high-quality providers across the globe.

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ANALYTICS & REPORTING
ANALYTICS & REPORTING

Unlock the black box of legacy provider data and gain real-time and aggregated insights into every incident with rich data capture and reporting.

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ANALOG TO DIGITAL
ANALOG TO DIGITAL

Meet your customers in their preferred channels and enable the transition from an analog to digital experience.

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PREMIUM CUSTOMER  EXPERIENCE
PREMIUM CUSTOMER
EXPERIENCE

Inspired by Zappos and Nordstrom, we deliver super-serving customer experiences that translate to industry-leading CSAT and NPS.

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Experience the industry's best benefits

Urgent.ly's Insurance Solutions

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See Urgent.ly in Action

Urgent.ly Co-Founder Rick Robinson, at INFINITI LAB Smart Mobility in Singapore, where Urgent.ly was recognized as a global thought-leader in on-demand service and platform technology. Learn more about how the Urgent.ly platform can impress your customers and improve retention today.

Testimonial

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"Urgent.ly's ETA and ATA data accuracy is unparalleled in the industry."

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A Top Five U.S. Insurance Provider