Volvo Improving Digital Link for Customer Service
September 22, 2020
Volvo Car USA adds improved, service-oriented features to its Volvo on Call smartphone app, to make it easier and faster for customers to book service appointments, summon roadside assistance or arrange pickup and delivery...The improved Roadside Assistance app uses Urgent.ly, which provides access to a nationwide network of tow trucks and service providers. “We know where you are, and we know what vehicle you have,” as soon as the customer calls, because the app is connected with Volvo on Call and GPS technology, Doering says. In turn, the customer can see information about the tow truck driver, and where the tow truck is on a map. “It takes a step out of the process,” he says. “Before, you would have to call our call center” to start the process of getting a tow truck.