Grange Insurance rolls out digital roadside assistance, plans core revamp
September 7, 2018
"Grange Insurance has announced two major digital initiatives...a new three-tiered roadside assistance product powered by Urgent.ly. Customers of the insurer can add the product to their auto insurance package in lieu of traditional towing and labor coverage. Policyholders can use the Grange mobile app to either click to call an Urgent.ly customer service representative or to complete a fully digital request for roadside assistance via the app. Urgent.ly’s technology gathers location information from the customer and coordinates the service truck. Customers can watch as the truck travels to them using a GPS-enabled map on the app."