Need Help? Travel Industry Gets More Responsive
Christine Singler couldn't wait for help. She was flying from Windsor, Ontario, to Warsaw in a day, and feared Air Canada might turn her away at the airport. The reason? Her name was misspelled on her ticket – "Singer" instead of "Singler." After hours on the phone with her travel agent, she'd been promised a correction, but the airline still listed her as "Singer." The clock was ticking…
