HOW IT WORKSFAQ

CUSTOMER TERMS AND CONDITIONS

This is not an automobile liability insurance contract and or  insurance contract.
For Immediate Service, Please Call 1-855-464-5006

1. GENERAL AGREEMENT

Urgent.ly® offers a roadside assistance plan for Uber® Driver Partners. Urgent.ly serves as the online retailer of the contract. This is a motor club services contract between YOU, the purchaser of this contract, and the OBLIGORS for the individual identified on the registration page.  Description of the vehicle used for Uber is required for purchase and subsequent usage of this roadside assistance plan. This Contract, together with YOUR sales receipt, constitute the entire motor club contract. WE will charge YOU the amounts agreed through the payment method selected by YOU in the online registration process.  Benefits and dues are subject to change upon membership renewal. Service is available in all 50 states, the District of Columbia, and Puerto Rico.

2. DEFINITIONS

“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182, support@roadsideinnovation.com in all states and jurisdictions except Alaska, Arkansas, California, Indiana, Kansas, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, Tennessee, Utah, Wisconsin, Wyoming or Puerto Rico, where the OBLIGOR is United States Auto Club, Motoring Division, Inc., P.O. Box 660460 Dallas, TX 75266-0460.

The OBLIGORS are responsible to YOU for the covered services under this Contract. Roadside Innovation Inc., and United States Auto Club, Motoring Division, Inc. will use Urgent.ly, Inc. to provide such emergency roadside assistance services for plan participants.

“YOU,” and “YOUR” means the original purchaser, the Uber Driver Partner, of this contract as shown on the receipt provided at point of sale by the original purchaser to whom a digital membership card is issued.  

“CONTRACT PURCHASE PRICE” means the amount paid by YOU for this motor club contract (including any applicable taxes and fees), as shown on YOUR receipt.

“COVERED VEHICLE” means YOUR vehicle used for Uber. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from COVERED VEHICLES: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles.

“TERM” means the period of time in which the provisions of this contract are valid. This contract is effective twenty-four (24) hours after purchase and will expire at the end of twelve (12) months from contract purchase date.

“DISABLED,” or “DISABLEMENT” means the COVERED VEHICLE is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.

"GOA," or "'GONE ON ARRIVAL" means the disabled COVERED VEHICLE is not where represented or is gone when the service provider arrives.

3. WHAT IS COVERED

The purpose of this Roadside Assistance Plan is to provide the services outlined below in common emergency situations related to the COVERED VEHICLE. Please call 1-855-464-5006 for immediate assistance.

In the event YOU need assistance, WE agree to provide these services as applicable.  YOU are entitled to four (4) events per year for this annual plan. At the time of service, YOU must be present and present YOUR photo ID.

Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.

A. Emergency Roadside Assistance

Vehicle Towing Up to 25 Miles: Towing is provided up to 25-miles for the COVERED VEHICLE. Any additional expenses incurred beyond the 25-mile limit are YOUR responsibility, payable to Urgent.ly, Inc. Additional tow miles may be covered if vehicle is towed to a preferred shop within the partner network.

Flat Tire: Service is provided to change a flat tire with YOUR inflated spare on the COVERED VEHICLE. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the COVERED VEHICLE. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the COVERED VEHICLE. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event. If key replacement is required, WE may assist with sourcing a service provider on your behalf. However, the cost of key replacement is not a covered benefit.

Fuel Delivery: Provided the COVERED VEHICLE is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

Winching: If a COVERED VEHICLE is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided up to a $200 service limit. If required, a second truck and driver will be dispatched for up to 1 hour. The second truck and driver are covered benefits. Any expenses incurred beyond the $200 service limit are YOUR responsibility, payable to Urgent.ly, Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.

General Reimbursement: If WE are unable to locate a service facility or provide services in the area, YOU may locate a substitute service provider and be reimbursed up to $150 for Flat Tire, Jump Start, Lockout, Fuel Delivery, Towing; $200 for Winching. To receive reimbursement, YOU must contact Urgent.ly, Inc. first and receive an authorization number. YOU must submit the original receipt with authorization number along with YOUR name and address to: Urgent.ly Roadside Assistance Plan, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182. All requests for reimbursement must be postmarked within 60 days after the date of the disablement.

B. Legal Defense Fees

Member will be reimbursed up to $100 for his/her defense regarding traffic tickets. Traffic court defense claims are limited to two in any twelve (12) month period (not available in Alabama). For reimbursement, mail a copy of the ticket or accident report along with the bill from YOUR attorney to Urgent.ly Roadside Assistance Plan, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna VA 22182. Other documents may be requested as proof of YOUR claim.

C. Auto Theft Reward

A reward of $500 for information leading to the arrest and conviction of anyone who steals YOUR COVERED VEHICLE.  Member, family members and law enforcement personnel are ineligible for this reward.  The reward does not cover loss from vandalism or stolen contents. For reimbursement, please have informant submit applicable police reports to Urgent.ly Roadside Assistance Plan, c/o Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 475, Vienna, VA 22182. Other documents may be requested as proof of YOUR claim. Be prepared to provide police reports and proof of the arresting conviction associated with the auto theft.

4. SERVICE VEHICLE TRACKING

Urgent.ly, Inc. dispatch may provide the capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to see real-time tracking of the service vehicle en-route to YOUR location. This feature is initiated by US via text message to YOU and standard message and data rates will apply.

5. PROGRAM ELIGBILITY

The program is limited to YOUR COVERED VEHICLE used for Uber. WE only offer services for self-propelled vehicles; cars, motorcycles, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, vehicles used for competition, stolen vehicles.

6. HOW TO OBTAIN SERVICE

If you have any issue for which one of the services outlined above are necessary, please call US at 1-855-464-5006. When calling for service, please be prepared to provide your name, COVERED VEHICLE information, member number and location of disablement.

If YOU cancel your service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlements will be reduced by one event. If you are GOA due to miscommunication of your disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in two events being reduced from your account entitlements.

Directions for obtaining reimbursement for General Emergency Roadside Assistance are detailed in Section 3 above.

Any questions regarding how to obtain service, or any questions relating to customer service can be addressed to Roadside Innovation Inc. at OUR home office located at 8609 Westwood Center Drive, Suite 475, Vienna, VA 22182, or by emailing uber@geturgently.com.

7. EXCLUSIONS FROM COVERAGE

This contract does not cover any of the following;

Service if the person covered under this contract is not directly involved in the service event request.

Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide service for an on-demand fee.

Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.

Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply.

Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.

Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.

Installation or removal of snow tires and chains.

Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.

Service if you are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waiting for Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, service provider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.  

Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.

Service requested for impounded or booted vehicles.

Dismounting, repairing or rotating tires.

Transportation for YOU to the vehicle for service.

Charging a weak or dead battery for any period of time after a jump start event.

Service of any kind on vehicles used for commercial purposes or using dealer tags.

Immediate towing or service if the vehicle disablement or request for service arises due to fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond SP’s reasonable control. WE will resume service as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.

8. LIMITATION OF LIABILITY

WE and Urgent.ly, Inc. will not accept responsibility for repairs or the availability, delivery or installation of parts including but not limited to car batteries, replacement keys, and tires.  All parts used and services provided by the service facility must be authorized and paid for by YOU.

All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE and Urgent.ly, Inc. assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE and Urgent.ly, Inc. are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.

9. PAYMENTS

The Urgent.ly Roadside Assistance Plan for Uber Driver Partners is sold online as an annual membership subscription. The plan is paid for monthly via automatic renewal until a cancellation request occurs.

It is YOUR responsibility to ensure YOUR payment method on file with US is current and valid. If YOUR payment method on file for auto-renew fails, YOUR access to benefits will be suspended immediately.

If WE do not receive updated information to the payment method on file within 10 days, YOUR account will be considered cancelled. Cancellation terms then apply.

10. CANCELLATION

YOU may cancel this contract at any time. In order to cancel this motor club contract, please email US at uber@geturgently.com. Please include YOUR name, address, member number on the account and reason for the cancellation. YOUR benefits will end immediately upon cancellation request.

In the event YOU do not maintain YOUR active status as an Uber Driver Partner, we reserve the right to cancel YOUR membership at any point during the annual membership period.  WE also may elect to cancel YOUR membership for any reason at any time.

Upon cancellation by YOU or by US, if you reside in Alaska, Arkansas, California, Indiana, Kansas, Maryland, Massachusetts, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, Tennessee, Utah, Wisconsin, Wyoming or Puerto Rico, YOU will be entitled to a refund of the unused portion of the CONTRACT PURCHASE PRICE, calculated pro rata, without any deductions. If YOU reside in any other states, YOU will not receive a pro-rated refund if YOU had at least on service request within the most recent annual membership term.

11. TRANSFER

This contract is non-transferable. If YOU change the COVERED VEHICLE YOU use for Uber, YOU must cancel this contract and purchase a new contract with new vehicle information. Cancellation terms apply.

List of United States Auto Club, Motoring Division, Inc. Offices:

California

5716 Corsa Ave, Suite 110

Westlake Village, CA 91362
Nevada

375 N. Stephanie St, Suite 1411

Henderson, NV 89014
Kansas

3900 SW 40th Terrace

Topeka, KS 66610
New Mexico

1012 Marquez Pl, Ste 106-B

Santa Fe, NM 87505
Wisconsin

901 S. Whitney Way

Madison, WI 
53711
Oklahoma

613 SW 112th St

Oklahoma City, OK  73170
Wyoming

2510 Warren Ave

Cheyenne, WY 82001

Notice to Wisconsin and Utah Residents

Renewals on Altered Terms or Nonrenewal of your auto club membership: Cancellation for non-payment 60 days prior to the renewal of your auto club membership, we will mail written notice to you explaining any changes in benefits or increase in membership fees (unless the fee increase is less than 25%).  Any changes to your contract will not take effect until 60 days after notice to you is given.  If we decide not to renew your membership, our benefits and services will continue until 60 days following your written notification of nonrenewal. Should you fail to pay your motor club membership fee, we will notify you in writing that your benefits will be suspended 10 days following such notification.

NOTICE TO WISCONSIN RESIDENTS
KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS
PROBLEMS WITH YOUR INSURANCE?

If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem.  United States Auto Club, Motoring Division, Inc., P.O. Box 660460, Dallas, TX 75266-0460, 877-751-0068

You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which enforces Wisconsin’s insurance laws, and file a complaint.  You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by contacting:

Office of the Commissioner of Insurance

Complaints Department

P.O. Box 7873, Madison, WI 53707-7873

1-800-236-8517 or 605-266-0103

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