HOW IT WORKSFAQ

How It Works

It’s easy to use Urgent.ly roadside assistance when you get stuck on the road.

Step 1: Call Urgent.ly.
When you sign-up, you’ll get a direct phone number to call when you need roadside assistance. Urgent.ly’s Customer Service team will validate your member ID and your current location.
Step 2: Get matched with a service provider.
Based on the information you provide, Urgent.ly will match you with a nearby service provider that can help with your auto issue.
Step 3: Track service provider’s progress to your location.
Once the service provider accepts, you’ll get a text message from Urgent.ly with the provider’s current location. You can watch their progress and time until they arrive at your location, using the tracking URL in the text message.
Step 4: Get the help you need.
When the service provider arrives at your location, they’ll diagnose the problem and provide the service that you need. If you need to get towed, they’ll tow you up to 25 miles. Learn more about services covered with your Urgent.ly membership here.
Urgent.ly provides fast, nationwide, 24/7/365 roadside assistance. Over 50,000 service vehicles available to get you back on the road.
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