Frequently asked questions about Urgent.ly’s 24/7 roadside assistance just for Uber driver partners
How do I get roadside assistance while I’m on the road?
Can I use the Urgent.ly app to request service?
How long will it take for someone to come and help me?
Is there a maximum number of times I can use the 24/7 roadside assistance?
How soon can I use my plan?
When will I be charged, how much, and how frequently?
Is there any limit for how far I can be towed with my Urgent.ly membership?
Exactly what services are covered in my roadside assistance coverage from Urgent.ly for Uber driver partners?
Can I only use Urgent.ly’s roadside assistance when I’m driving the vehicle registered with my Uber driver account?
What type of vehicles are eligible for roadside assistance?
Can I add friends and family to the account? Are they eligible to use my roadside assistance?
What’s the cancellation policy?
What if I need roadside assistance, and I’ve used all 4 annual events?