This is not an automobile liability insurance contract or an insurance contract.
For Immediate Service, Please Call 1-855-547-1540
1. GENERAL AGREEMENT
This is a motor club services contract between YOU, the recipient of this contract, and the OBLIGORS for the individual identified in the registration process. Volvo Car USA serves as the provider of this complimentary plan. Description of YOUR vehicle is required for registration and subsequent usage of this roadside assistance plan. This plan does not renew. Service is available in all 50 states, the District of Columbia, and Puerto Rico.
2. DEFINITIONS
“WE,” “US,” “OUR,” and “OBLIGOR” means Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182, in all states and jurisdictions except Alaska, Arkansas, California, Maryland, Massachusetts, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, Tennessee, Utah, Wyoming or Puerto Rico, where the OBLIGOR is United States Auto Club, Motoring Division, Inc., 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017.
The OBLIGORS are responsible to YOU for the covered services under this Contract. Roadside Innovation Inc., and United States Auto Club, Motoring Division, Inc. will use Urgently, Inc. to provide such emergency roadside assistance services for plan participants.
“YOU,” and “YOUR” means the original recipient of this contract as shown on the receipt provided at point of sale by the original purchaser of a plan to which this membership supports.
“COVERED VEHICLE” means YOUR Volvo vehicle. WE only offer services for self-propelled vehicles; cars, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. The following are also excluded from COVERED VEHICLES: tractors, boats, trailers, recreational vehicles and trucks, dune buggies and vehicles used for competition.
“TERM” means the period of time in which the provisions of this contract are valid. Coverage TERM duration is defined at the point of purchase. Benefits are provided annually unless specified. This contract is effective seventy-hours (72) hours after purchase. Urgently will charge an additional non-refundable immediate service fee if emergency roadside services are requested at the time YOU join.
“DISABLED,” or “DISABLEMENT” means the COVERED VEHICLE is unable to safely proceed under its own power either at a garage or driveway or any normally traveled public street, highway or parking area.
"GOA," or "'GONE ON ARRIVAL" means the disabled COVERED VEHICLE is not where represented or is gone when the service provider arrives.
3. WHAT IS COVERED
The primary purpose of this Membership Plan is to provide the services outlined below in common emergency situations related to the COVERED VEHICLE. Please call 1-855-547-1540 for roadside assistance.
In the event YOU, or an authorized driver of YOUR vehicle, needs assistance, WE agree to provide these services as applicable. At the time of service, YOU, or an authorized driver of YOUR vehicle, must be present and show photo ID.
YOUR vehicle is entitled to four (4) completed roadside events per year for this plan. Urgently will arrange on-demand service at favorable Member rates should YOU exhaust YOUR annual events allotment and require assistance prior to YOUR renewal date.
Please note that some services have additional restrictions as to the caps on dollar amounts specific to that service.
A. Emergency Roadside Assistance
Vehicle Towing to Volvo Service Location - Up to $100: Towing is provided up to $100 for the COVERED VEHICLE to an authorized Volvo service facility. Any additional expenses incurred beyond the $100 limit are YOUR responsibility, payable to Urgently, Inc.
Flat Tire – Up to $100: Service is provided to change a flat tire with YOUR inflated spare on the COVERED VEHICLE. If no spare is available, the vehicle may be towed. Towing coverage terms and conditions then apply. Towing is considered an additional, second event.
Jump Start or Minor Roadside Adjustments to Start Vehicle – Up to $100: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the COVERED VEHICLE. Service provider is not required to remain with the vehicle while the battery charges. Expenses for more extensive repairs, parts and labor are YOUR responsibility, payable directly to the service facility, and are not reimbursable. Additionally, if vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Lockout – Up to $100: Service is provided to gain access if the ignition key is lost or accidentally locked inside the COVERED VEHICLE. You will be required to present service provider with proof of vehicle ownership. If Lockout service is attempted but unsuccessful, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Fuel Delivery – Up to $100: Provided the COVERED VEHICLE is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit. If fuel delivery does not solve disablement, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.
Winching – Up to $100: If a COVERED VEHICLE is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided up to a $100 service limit. Any expenses incurred beyond the $100 service limit are YOUR responsibility, payable to Urgently, Inc. If additional service is required for the vehicle after the Winch, it will be considered a second service event and subject to the terms and conditions of this agreement.
General Roadside Reimbursement: If WE are unable to locate a service provider in the area of vehicle DISABLEMENT, YOU may locate a substitute service provider. However, YOU must have contacted the roadside program first and created a roadside job case. This case number serves as YOUR authorization number for a reimbursement request. Reimbursement requests are considered up to $100. To receive reimbursement, YOU must submit the original receipt with authorization number along with YOUR name and address to roadside@volvocars.com or mail to Volvo Car USA, Attn: My Volvo Roadside Membership, 1800 Volvo Place, Mahwah, NJ 07430.
B. Key Replacement
Automotive Key Replacement is limited to reasonable expenses up to $400 for those expenses incurred to repair or replace a key and/or fob that has been lost, stolen, or destroyed, inclusive of labor, programming, registration, taxes and surcharges for YOUR COVERED VEHICLE. YOU may only utilize this benefit once per year. Key Replacement is fulfilled by any Volvo Car USA authorized retailer. Any costs beyond $400 are YOUR responsibility, payable directly to the authorized retailer.
C. Trip Interruption Reimbursement
Trip Interruption is available for mechanical disablements and accidents. The owner must be 150 miles or more away from their primary residence. Reimbursement consideration is for expenses incurred during the first three days following the disablement/accident. Reasonable expenses for food, lodging and alternate transportation such as a rental vehicle and/or commercial transportation are covered up to a total $500 maximum benefit. Costs for a reunite would be included in the total maximum benefit. Please send YOUR receipts to roadside@volvocars.com or mail to Volvo Car USA, Attn: My Volvo Roadside Membership 1800 Volvo Place, Manwah, NJ 07430.
D. Legal Defense Fees Reimbursement
Member will be reimbursed up to $150 for his/her defense regarding traffic tickets. Traffic court defense claims are limited to once during YOUR Membership period. For reimbursement, mail a copy of the ticket or accident report along with the bill from YOUR attorney to roadside@volvocars.com or mail to Volvo Car USA, Attn: My Volvo Roadside Membership 1800 Volvo Place, Mahwah, NJ 07430. Other documents may be requested as proof of YOUR claim.
E. Auto Theft Reward Reimbursement
A reward of $1,500 for information leading to the arrest and conviction of anyone who steals YOUR COVERED VEHICLE. Member, family members and law enforcement personnel are ineligible for this reward. The reward does not cover loss from vandalism or stolen contents. Auto theft reward claims are limited to once during YOUR Membership period. For reimbursement, please have informant submit applicable police reports to roadside@volvocars.com or mail to Volvo Car USA, Attn: My Volvo Roadside Membership 1800 Volvo Place, Mahwah, NJ 07430. Other documents may be requested as proof of YOUR claim. Be prepared to provide police reports and proof of the arresting conviction associated with the auto theft.
All requests for reimbursements must be postmarked within 60 days after the date of the event and must have occurred during membership tenure.
4. SERVICE VEHICLE TRACKING
Urgently, Inc. dispatch may provide the capability to YOU in the event YOU are a smartphone user. If YOUR smartphone has a HTML5 browser, YOU may be able to see real-time tracking of the service vehicle en-route to YOUR location. This feature is initiated by US via text message to YOU and standard message and data rates will apply.
5. PROGRAM ELIGBILITY
The program is limited to YOUR COVERED VEHICLE. WE only offer services for self-propelled vehicles; cars, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to YOU if the vehicle needing such services is being used for personal use only, and not commercial use. Taxicabs are commercial vehicles and are excluded from program eligibility. Personal vehicles that are used for transportation network companies (ride-hailing, ride-sharing) are also excluded from coverage under this program while being used for this commercial purpose. In addition to taxicabs and vehicles used for transportation network companies, the following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies and vehicles used for competition.
6. HOW TO OBTAIN SERVICE
If you have any issue for which one of the emergency services outlined above are necessary, please call US at 1-855-547-1540. When calling for service, please be prepared to provide the driver’s name, membership name (if different), COVERED VEHICLE information and location of disablement.
If YOU cancel your service event more than 20 minutes after YOUR initial request or YOU are GONE ON ARRIVAL, YOUR account entitlements will be reduced by one event. If you are GOA due to miscommunication of your disablement location, the reassignment of the original service provider or the dispatch of a different service provider will result in two events being reduced from your account entitlements.
Any questions regarding how to obtain service, reimbursements or any questions relating to customer service can be addressed to roadside@volvocars.com.
7. EXCLUSIONS FROM COVERAGE
This contract does not cover any of the following:
Service if the vehicle(s) covered under this contract is not directly involved in the service event request.
Towing or service while at an auto repair shop or service station to another location. This is considered auto transport, a non-covered event. WE may be able to provide service for an on-demand fee.
Towing or service on Restricted Roadways. Please contact law enforcement officials to manage the event. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields or other places that would be hazardous for service vehicles to reach. This is considered a non-standard event. WE may be able to provide service however additional expenses may apply.
Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud or other environmental conditions that may delay service until conditions improve. Unsafe conditions in direct proximity to the disabled vehicle may require a Winch in order for service to continue. If vehicle requires another service beyond the Winch, it will be considered a second event.
Service when a vehicle is snowbound. WE do not shovel vehicle from unplowed areas, snow banks, snowbound driveways or curbside parking. It is YOUR responsibility to ensure vehicle is accessible. WE may be able to winch in a snowy environment subject to the discretion of the service provider. If vehicle requires another service beyond the Winch, it will be considered a second event.
Installation or removal of snow tires and chains.
Towing or service if disabled vehicle is in a dangerous roadway location such as in or near a heavy traffic environment. Please contact law enforcement officials to manage the situation into a safe location. If WE are not then able to directly service the event, please follow the General Reimbursement guidelines as defined within this agreement.
Service if you are not with the vehicle. However, unattended service is allowable for Towing, Winch and Flat Tire. YOU do not need to stay with the disabled vehicle while waiting for Jump Start, Lockout, and Fuel Delivery service but must promptly meet service provider upon their arrival. If YOU choose to leave YOUR vehicle, please do so safely. If YOU feel unsafe returning to the vehicle, service provider will Tow or Winch to a safe location prior to YOUR required return. The Tow or Winch in this instance will count as additional service event.
Vehicle storage charges, cost of parts and installation, products, materials, impounding and additional labor relating to towing.
Service requested for impounded or booted vehicles.
Dismounting, repairing or rotating tires.
Transportation for YOU to the vehicle for service.
Charging a weak or dead battery for any period of time after a jump start event.
Service of any kind on vehicles used for commercial purposes or using dealer tags.
Immediate towing or service if the vehicle disablement or request for service arises due to fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond Service Provider’s reasonable control. WE will resume service as conditions allow. Immediate service during or shortly thereafter these conditions exist may be available but are considered non-standard. Thus, additional expenses may apply.
8. LIMITATION OF LIABILITY
WE and Urgently, Inc. will not accept responsibility for repairs or the availability, delivery or installation of parts including but not limited to car batteries and tires. All parts used and services provided by the service facility must be authorized and paid for by YOU.
All authorized service providers are independent contractors and are not OUR agents or employees, therefore WE and Urgently, Inc. assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. WE and Urgently, Inc. are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by YOU, which includes but is not limited to any claims for personal injury or damage to property.
9. CANCELLATION
YOU may cancel this contract at any time. However, as this plan is complimentary, no refund will be provided. In order to cancel this motor club contract, please email roadside@volvocars.com. Please include YOUR member name, address, COVERED VEHICLE information and reason for the cancellation.
WE will not alter the terms of these benefits without first providing you with thirty (30) days notice.
In the event of fraud, WE reserve the right to cancel your membership upon ten (10) days written notice to you, effective at the end of the month.
10. TRANSFER
This contract is transferable but no action is required. The My Volvo Membership Plan follows the owner of the master Volvo product.
11. STATE SPECIFIC AMENDMENTS
For Alaska, Arkansas, California, Maryland, Massachusetts, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, Wyoming and Puerto Rico; OBLIGOR is United States Auto Club, Motoring Division, Inc., 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017.
NOTICE TO WISCONSIN RESIDENTS
KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS
PROBLEMS WITH YOUR INSURANCE?
If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem; Roadside Innovation Inc., 8609 Westwood Center Drive, Suite 810, Vienna VA 22182
You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which enforces Wisconsin’s insurance laws, and file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by contacting:
Office of the Commissioner of Insurance
Complaints Department
P.O. Box 7873, Madison, WI 53707-7873
1-800-236-8517 or 605-266-0103