We are thrilled to introduce an upgraded Case Management system, completely redesigned to enhance transparency and drive operational excellence. This new system is now available to all our partners.

Whether you are coordinating dispatch services or assisting customers in a call center, this intuitive design brings advanced technology directly to your team. Harness the power of Google's Material User Interface design principles; the system enhances user usability, simplifies navigation, and improves efficiency.

An Exceptional Experience Built for You

Built from the ground up, this upgrade addresses what matters most to users. It empowers the users with accurate service requests, comprehensive and real time service tracking, and enhanced situational awareness, highlighting critical information for quick action. The result is improved workflow organization and a significant boost in team efficiency and collaboration. By streamlining workflows and boosting productivity, it enables you to focus on what you do best: delivering exceptional service to your customers.

The new Case Management system is packed with features designed to solve your biggest operational challenges and create value across your organization.

Smarter and Streamlined Case Creation

We have simplified the case creation process to save time and improve service accuracy. The system uses pre-populated data inputs and guided forms to make creating new cases faster and more reliable. This reduction in manual entry minimizes errors and accelerates the entire service lifecycle, allowing your team to handle more volume with greater precision.

An Intuitive and Actionable Case List

Your team can now focus on what matters most with an intelligent case list. Enhanced filtering and searching capabilities allow users to quickly find the cases they need. With clear job health and priority indicators, agents can instantly identify which tasks require immediate attention, streamlining their workflow and ensuring high-priority issues are addressed promptly.

Real-Time Updates and Unmatched Transparency

We bring a new level of visibility into your operations. An enhanced service tracker provides a complete end-to-end view of every job. You can monitor case activity, receive dynamic ETA updates, track geo-fenced arrivals and vehicle deliveries on the map, easily access inspection photos without extra clicks, and even track customer wait times to manage expectations proactively. This real-time transparency ensures everyone is informed and aligned, leading to smoother handoffs and better decision-making.

Interactive Map

Situational awareness is key. Our interactive map provides a clear geographic perspective of all active and high-priority jobs, enabling faster, more confident decision-making. You can also view street-level details of any job location directly within the map. This immersive perspective helps teams understand their surroundings, plan efficiently, and confidently address on-site challenges.

Experience the Innovation

Urgently’s new Case Management is more than just an application; it's a new way of working. It empowers users with the tools they need. By bringing advanced technology to their fingertips, it enables the users to operate more efficiently, collaborate more effectively, and ultimately, provide a superior customer experience.

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