Gets Customers Back on the Road Faster through native AI-Powered Assistance
The Urgently AI platform provides intuitive support to customers once they’ve activated the app. It helps them contact local service providers and follow the status of their assistance in real-time.
The Urgently AI platform provides intuitive support to customers. It helps them contact local service providers and follow the status of their assistance in real-time.
AI Provider Ranking System
Adaptive learning algorithm ranks available providers using real-time analytics to ensure a swift response time.
Time to Accept (TTA)
Job Cancellation Rate
ETA Accuracy
Cost Optimization
Real-Time Dispatch Analysis
An escalation agent determines the complexity of the assistance and routes most experienced providers.
Provider cancellation analysis
ETA extension monitoring
Weather impact assessment
At-Risk scoring
Real-Time Hyper-Local Provider Analysis
Advanced dispatch algorithm works across rural, urban, and suburban markets.
Market clustering analysis
Provider density mapping
Population insights
Dynamic pricing integration
Market Analyzer Identifies Preferred Providers
Statistical and predictive insights provide real-time provider comparisons for every dispatch.
NPS & CSAT tracking
Wait time minimization
Response time analysis
ETA accuracy monitoring
Service Plus System
Pricing automatically adjusts based on real provider results. Urgently’s technology tracks key metrics to reward faster response times, accurate ETAs, and higher satisfaction scores.
60-minute acceptance and dispatch targets
Improved ETA accuracy
Fewer reassignments for greater operational efficiency
Higher customer satisfaction
AI Dynamic Pricing
Machine learning systems analyze market data to automate pricing decisions.
Predictive analytics
Time-based optimization
Location awareness
Provider density analysis
Urgently’s AI-powered platform streamlines mobility assistance operations with intelligent case management and real-time insights
Case Management Dashboard
Comprehensive overview of active cases with priority filtering and real-time status updates.
Detailed Case View
In-depth case information with vehicle details, location mapping, and service activity timeline.
Mobile tools enable technicians to seamlessly manage service delivery with real-time updates.
Battery Services
Professional battery testing, replacement, and jump-start services for all vehicle types.
Battery testing
Mobile replacement
Jump-start service
Recycling included
Tire Services
Complete tire solutions including flat tire repair, replacement, and roadside tire changes.
Flat tire repair
Tire replacement
Roadside changes
Mobile service
End-to-end transparency using the Urgently app to keep customers updated and informed
Real-time ETAs
Professional battery testing, replacement, and jump-start services for all vehicle types.
Live Location Tracking
Complete tire solutions including flat tire repair,replacement, and roadside tire changes.
Provider Information
Detailed information about the service provider including contact details and service status.
Comprehensive AI solutions for every aspect of service delivery
Chat Interpretation Analysis
Flags negative responses, allowing for proactive intervention.
Real-time sentiment scoring
Advanced NLP processing
Proactive escalation
Dashboard insights
Customer Feedback Analyzer
Custom NPS/CSAT Survey Analyzer interprets customer loyalty and satisfaction survey responses.
Meaningful categorization
Impact quantification
Share of voice analysis
Data-driven insights
Discover how our AI-powered platform can revolutionize your roadside assistance operations with intelligent automation
