AI-Powered Technology Platform

Exceptional Mobility Assistance Through Urgently’s Intelligent Platform

Keep customers moving through native AI-driven automation

AI-Powered Technology Platform

Industry-leading technology transforms roadside assistance through intelligent automation and data-driven insights

Explore Platform Features

Service Creation

Urgently’s innovation brings intelligent solutions to dealership managers. Real-time requests for roadside assistance, service updates, progress on incoming tows, fleet management, and detailed reporting can all be digitally requested through any device.

Digital service requests

Real-time updates

Progress tracking

Fleet management

Detailed reporting

Digital Service Management

A simple, location-based mobile app for service providers helps them accept and manage roadside services in real-time.

Mobile app for technicians

Status updates

Location tracking

Service acceptance

Transparent Service Tracking

Customers receive a text with a link to track their service in real-time. They can see exactly who’s coming to help, when they will arrive, and where they are on a map. We handle all the technology behind this seamless tracking experience.

Detailed dashboards

Customer satisfaction metrics

Performance tracking

Location analytics

Data & Analytics

Detailed roadside program dashboards keep real-time data on metrics, including performance tracking, location analytics, customer satisfaction, and more.

Mobile app for technicians

Status updates

Location tracking

Service acceptance

Strengthening Connections

Industry-leading technology transforms roadside assistance through intelligent automation and data-driven insights

Industry-leading technology transforms roadside assistance through intelligent automation and data-driven insights

Better Experience

Deliver a smoother roadside experience by optimizing dispatching, pricing, and job performance insights.

Dispatching - ranking and incentives

Smart Pricing

VIP White Glove

Job Insights

Gain deeper visibility into job performance with AI-powered anomaly detection.

Weather

Job complexity

Likelihood of a job going sideways

AI Communication

Improve customer and provider engagement through proactive, AI-driven communication.

Proactive notifications

Intelligent routing

Automated updates

Data & Analytics

Monitor real-time data with dashboards and comprehensive metrics

Service Creation

Track key performance indicators, including response times, completion rates, and customer satisfaction scores.

Trend Analysis

Optimize operational efficiency by analyzing service patterns, peak demand periods, and seasonal trends.

Location Intelligence

Use location data to identify demand patterns and position technicians where they’re needed most.

Platform Performance

Key metrics demonstrate the platform’s performance and reliability

^as of September 30, 2025

<

60

mins

Average Response Time^

95

%

Service Completion Rate^

24

/7

Availability^

4.6

+

Customer Satisfaction^

Ready to Transform Your Operations?

Discover how our AI-powered platform can revolutionize your roadside assistance operations with intelligent automation