FAQ

Frequently Asked Questions about Urgent.ly On-Demand Roadside Assistance

Urgent.ly FAQ

Q: What is roadside assistance?
A: Roadside assistance is the ability to get help when your car, truck, minivan, coupe, or roadster gets stuck on the road, has an accident, or experiences a mechanical disablement. Urgent.ly is available to help with any roadside assistance need you may have.

Q: What is Urgent.ly?
A: Urgent.ly is the only global digital roadside assistance platform, and America's leading on-demand roadside assistance service. Urgent.ly’s solution delivers the quickest, safest and most innovative roadside assistance service, products and technology by combining location-based services, real-time data, AI and machine-to-machine communication.

Q: What is the difference between Urgent.ly and other roadside assistance providers?
A: Unlike traditional roadside assistance companies, Urgent.ly offers efficient and transparent roadside assistance services using modern technology. Anyone can request help with their vehicle or towing services quickly and easily on our website by clicking any Get Help Now button.  Urgent.ly offers only flat-rate, upfront pricing and has no membership requirement or annual charges.

Q: How does Urgent.ly work?
A: It is simple! Click Get Help Now, tell us about your vehicle and the type of service you require, and let us automatically pinpoint your location. Urgent.ly helps get you going again whether you've experienced a dead car battery and need a jump start, have a flat tire and need a tire change, require a tow, or got locked out of the car. You'll receive updates about your service request in real time, can track the tow driver or mechanic, and contact them with questions all from your phone. Cost is provided up-front and on-demand, so you never pay for what you don't need or are shocked by the bill.

Q: Does Urgent.ly charge a membership fee?
A: Unlike the industry that we are currently disrupting, there are no membership fees. Pricing is provided upfront and you are only charged the amount needed for the tow.  It is as simple as that, no more wasted membership fees!

Q: How will I know that my service request has been accepted?
A: You will receive a confirmation via text message along with a link to track the tow truck as it approaches your location.

Q: How long will it take for someone to come and help me?
A: Wait times depend on demand and location, but rest assured Urgent.ly is far quicker than the traditional roadside assistance options and you can even track their arrival on the map.

Q: With what technology is Urgent.ly compatible?
A: Urgent.ly is compatible with any internet-enabled device. 

Q: How do I know the tow truck coming to me is safe and reliable?
A: The core of the Urgent.ly service network has been providing roadside assistance services to customers for more than 15 years.  All of our service providers have been vetted and are monitored for safety and quality to ensure the best experience possible. Additionally, you will be able to see exactly who is coming to provide service, and can contact them directly. You will know ahead of time where your car will be towed and will have a record of the transaction.

Q: What are my payment options?
A: Securely and easily pay by credit card directly on the website. No need for cash, and your transaction is securely recorded with your bank. After service is complete, just type in your email to receive a copy of the receipt.

Q: What is the best roadside assistance service?
A: Urgent.ly is the best roadside assistance service because Urgent.ly offers on-demand service when you need it, provides transparent updates and live-tracking capabilities, and does not charge any membership fees. We offer transparent service with clear, flat-rate pricing, cashless payment, and reliable help for motorists in need of a tow, tire change, fuel delivery, jump start or lock-out service.

Q: How do I access Urgent.ly's services?
A:
You can visit Urgent.ly's website and click any Get Help Now button to be immediately connected to our online service portal.

Q: Does Urgent.ly provide roadside assistance for exotic cars?
A: Yes, Urgent.ly provides service for exotic and luxury vehicles whether it is a Ferrari, 1965 Ford Mustang, or any other one-of-a-kind car. Click Get Help Now and request Towing to receive Urgent.ly's white glvoe exotic car towing services. Urgent.ly's network of service providers will be immediately notified and within minutes, you will receive a call or text from a service provider to let you when help will arrive, as well as the estimated cost of the pay-on-demand service. You will have peace of mind, knowing that your baby is being handled by experts.

Q: Is flatbed towing a service Urgent.ly offers?
A: Urgent.ly has a fleet of flatbed tow trucks in our cache of service providers.  If you've ever wondered, "Is there a flatbed tow truck near me?", there is now.  With Urgent.ly, you’re just a couple clicks away from fast, reliable flatbed towing service. Click Get Help Now and request Towing for flatbed towing service. Urgent.ly's network of service providers will be immediately notified and within minutes, you will receive a confirmation text to let you when help will arrive.

Q: What does roadside assistance cover?
A: With Urgent.ly you are covered if you are in the need of a tow, tire change, fuel delivery, jump start or lock-out service. We offer transparent service with clear, flat-rate pricing, cashless payment, and reliable help for motorists. Unlike your traditional roadside assistance club membership, you do not need to pay a membership fee to belong. Just request help easily online, and we are there to help.

Q: How do I get roadside assistance near me?
A: Urgent.ly provides fast, on-demand roadside assistance 24/7/365 across the United States and Puerto Rico. All you have to do is visit the Urgent.ly website and request service. Whether you are in Los Angeles, New York, Dallas, or a small town in Colorado, we have providers near you. In a hurry? Use the web app to get service right now!

Q: How do I change a tire?
A: You can watch a tutorial on changing a tire here. Or you can leave it to the professionals, and have a qualified technician reach out to you in minutes. No ongoing membership fees or greasy hands required.

Q: Why was I charged $40 after cancelling?
A: If you cancel more than 15 minutes after your service provider indicates they are on the way, your service request will incur a $40 cancellation charge in order to compensate the service provider for the time invested in traveling to the service request location.
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