The Only Global Digital
Roadside Assistance Solution

Full-service roadside assistance powered by Urgent.ly

877.863.9901

sales@urgent.ly

See Why Companies Around the
World Are Making the Switch

SmartLEARNING DIGITAL ROADSIDE ASSISTANCE PLATFORM

How It Works

SERVICE REQUEST

Customer requests assistance
digitally or via our call center.

DISPATCHING PROCESS

Our global platform
programmatically matches customers
with nearby, qualified, available
service providers.

REALTIME CONNECTIONS

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

50%

Reduction in
Response time

REQUEST A DEMO
GAIN INSIGHT INTO YOUR CUSTOMER EXPERIENCES

PLATFORM FEATURES

Premium Roadside Experiences Through Sophisticated Technology

measurably better roadside assistance

Dispatch Into The Future

DIVERSE PRODUCT SUITE

End-to-end roadside solutions
delivered via mobile applications, web-based platforms, API integrations, and call center
services.

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COMPLETE TRANSPARENCY

Real-time tracking, connected stakeholders, with digital and analog communication channels from dispatch to final disposition.

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SINGLE, GLOBAL PLATFORM

One platform to automatically match your customers with nearby, available, and high-quality providers across the globe.

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ANALYTICS & REPORTING

Unlock the black box of legacy provider data and gain real-time and aggregated insights into every incident with rich data capture and reporting.

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ANALOG TO DIGITAL

Meet your customers in their preferred channels and enable the transition from an analog to digital experience.

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PREMIUM CUSTOMER
EXPERIENCE

Inspired by Zappos and Nordstrom, we deliver super-serving customer experiences that translate to industry-leading CSAT and NPS.

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REQUEST A DEMO
Experience the industry's best benefits

See Urgent.ly in Action

Urgent.ly Co-Founder & SVP of Product Rick Robinson, at INFINITI LAB Smart Mobility in Singapore, where Urgent.ly was recognized as a global thought-leader in on-demand service and platform technology. Learn more about how the Urgent.ly platform works.

Testimonial

“I’ve never seen a partnership like this where everything is created so
quickly and just works.  It’s quite amazing!”

CEO of the Leading Global Assistance Provider

”We chose Urgent.ly because after piloting for 12 months, 
Urgent.ly was the best partner we’ve ever worked with."

Premium, Global OEM’s Roadside Team

"Urgent.ly's ETA and ATA data accuracy is unparalleled in the industry."

A Top Five U.S. Insurance Provider

“Urgent.ly is the future of roadside assistance”

OEM Partner

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