THE MOST POWERFUL ROADSIDE ASSISTANCE COMPANY TO DRIVE CUSTOMER RETENTION AND LOYALTY

Roadside-as-a-Service™

LEARN MORE

sales@urgent.ly

See Why Companies Around the World Are Making the Switch

Roadside Logistics Platform THAT DRIVEs CUSTOMER LOYALTY AND DELIVERs COMPLETE TRANSPARENCY

Insurance

Automotive

FINANCIAL

FLEETS AND RENTAL

PARKING

WIRELESS

TESTIMONIALS

“Urgent.ly's ETA and ATA data accuracy is unparalleled in the industry.”

Top 5 U.S. Insurance Provider

“In comparison to the US Incumbent, Urgent.ly had 30% Faster ATAs and double the amount of ATAs under 30 minutes.”

Automotive OEM

“We chose Urgent.ly because after piloting for 12 months, Urgent.ly was the best partner we’ve ever worked with.”

Roadside Assistance National Supervisor,
Automotive OEM

“I believe the program is head’s above and should be the industry standard.”

Luxury Automotive Dealership

“After years of frustration working with legacy providers, Urgently finally gives us premium customer experiences and rich data.”

Global Automotive OEM

“The service staff loves it, and we've had great customer feedback… it seems like we would just get off the phone, and then there’s the truck rolling in.”

Dealership Service Manager

SMARTLEARNING™ DIGITAL ROADSIDE ASSISTANCE PLATFORM

How It Works

SERVICE REQUEST

Customer requests assistance
digitally or via our call center.

DISPATCHING PROCESS

Our global platform
programmatically matches customers with nearby, qualified, available service providers.

REALTIME CONNECTIONS

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels.

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

50%

Reduction in
Response time

LEARN MORE

IMPROVE CUSTOMER EMOTIONAL STATE MANAGEMENT™

Human-Centric Roadside Platform™

Premium Roadside Experiences Through Sophisticated Technology

​Get Location +
Opt into Transparency™ +
​Real-Time Tracking +
​Multi-Party Notifications +
​Customer Reviews +

measurably better roadside assistance

Think Beyond The Dispatch™

DIVERSE PRODUCT SUITE

End-to-end roadside solutions
delivered via mobile applications, web-based platforms, API integrations, and call center
services.

+
COMPLETE TRANSPARENCY

Real-time tracking, connected stakeholders, with digital and analog communication channels from dispatch to final disposition.

+
SINGLE, GLOBAL PLATFORM

One platform to automatically match your customers with nearby, available, and high-quality providers across the globe.

+
ANALYTICS & REPORTING

Unlock the black box of legacy provider data and gain real-time and aggregated insights into every incident with rich data capture and reporting.

+
ANALOG TO DIGITAL

Meet your customers in their preferred channels and enable the transition from an analog to digital experience.

+
PREMIUM CUSTOMER
EXPERIENCE

Inspired by Zappos and Nordstrom, we deliver super-serving customer experiences that translate to industry-leading CSAT and NPS.

+
LEARN MORE

EXPERIENCE THE INDUSTRY'S BEST ROADSIDE AS A SERVICE™

See Urgently in Action

Urgently Co-Founder Rick Robinson, at INFINITI LAB Smart Mobility in Singapore, where Urgently was recognized as a global thought-leader in on-demand service and platform technology. Learn more about how the Urgently platform works.

Explore our blog

Get the latest updates on all things Urgently

Urgently Named to Inc. 5000 for 3rd Year in a Row

Urgently Partners with SparkCharge to Bring On-Demand EV Charging to Smart Mobility Assistance

The Upshift to Smart Mobility Assistance

U.S. Reopening Sparks Consumers’ Renewed Love Affair with Their Cars

Urgently Ranked Number 6 Fastest Growing Company in North America on Deloitte’s 2019 Technology Fast 500™

Inc. Magazine Unveils Its Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000

Urgently Expands to Mexico with Partner Telasist

Urgently Launches Collision Logistics Management™

Introducing First Roadside Assistance Skill for Amazon Alexa

EXPLORE MORE