Urgently's Roadside & Mobility Assistance Solutions

Roadside and mobility assistance experiences that drive high customer satisfaction and loyalty.

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sales@geturgently.com

Aerial picture of a road
SERVING KEY INDUSTRY SEGMENTS

Insurance

Automotive

FLEETS AND RENTAL

TESTIMONIALS

“Urgently's ETA and ATA data accuracy is unparalleled in the industry.”

Top 5 U.S. Insurance Provider

“We chose Urgently because after piloting for 12 months, Urgently was the best partner we’ve ever worked with.”

Roadside Assistance National Supervisor,
Automotive OEM

“I believe the program is head’s above and should be the industry standard.”

Luxury Automotive Dealership

“After years of frustration working with legacy providers, Urgently finally gives us premium customer experiences and rich data.”

Global Automotive OEM

“The service staff loves it, and we've had great customer feedback… it seems like we would just get off the phone, and then there’s the truck rolling in.”

Dealership Service Manager

How It Works

SERVICE REQUEST

Customer requests assistance
digitally or via our call center.

DISPATCHING PROCESS

Our global platform
programmatically matches customers with nearby, qualified, available service providers.

REALTIME CONNECTIONS

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels.

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

SAFE, INNOVATIVE ROADSIDE & MOBILITY ASSISTANCE PLATFORM

Delivering Exceptional Assistance Experiences Through Advanced Technology

​Get Location +
Opt into Transparency™ +
​Real-Time Tracking +
​Multi-Party Notifications +
​Customer Reviews +

measurably better roadside assistance

Think Beyond The Dispatch

DIVERSE PRODUCT SUITE

End-to-end roadside solutions
delivered via mobile applications, web-based platforms, API integrations, and call center
services.

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COMPLETE TRANSPARENCY

Real-time tracking, connected stakeholders, with digital and analog communication channels from dispatch to final disposition.

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SINGLE, GLOBAL PLATFORM

One platform to automatically match your customers with nearby, available, and high-quality providers across the globe.

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ANALYTICS & REPORTING

Unlock the black box of legacy provider data and gain real-time and aggregated insights into every incident with rich data capture and reporting.

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ANALOG TO DIGITAL

Meet your customers in their preferred channels and enable the transition from an analog to digital experience.

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PREMIUM CUSTOMER
EXPERIENCE

We deliver super-serving customer experiences that translate into consistently high CSAT scores.

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Learn More

EXPERIENCE THE LEADING ROADSIDE & MOBILITY ASSISTANCE PLATFORM

EXPLORE OUR BLOG

February 9, 2023

Otonomo and Urgently to Combine to Create Leading Mobility Services Company

Proposed Merger Would Create an End-to-end Platform for a New Generation of Mobility Services and Experiences for Automotive OEM, Insurance, Transportation, Rental and Fleet Partners and Their Customers
March 8, 2022

VinFast US and Urgently to Create World-class, White Glove  Roadside Assistance Program for EVs

VinFast US and Urgently will partner to bring a world-class, white glove mobility assistance platform to VinFast’s North American lineup of smart electric vehicles.
August 17, 2021

Urgently Named to Inc. 5000 for 3rd Year in a Row

Inc. Magazine has revealed its 2021 list of the fastest-growing privately held companies in the U.S., and Urgently has made the list for the third year in a row!
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