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Roadside Assistance
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The Most Innovative Digital Roadside Assistance Platform On The Planet

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See Why Companies Around the World Are Making the Switch

Flexible industry solutions that drive customer loyalty and deliver complete transparency

Insurance
Automotive
Financial
Fleets
Rental
Parking

SmartLEARNING DIGITAL ROADSIDE ASSISTANCE PLATFORM

How It Works

SERVICE COMPLETION

Real-time job management and accountable data from dispatch to final disposition both on a job level basis and the aggregate.

Realtime Connections

Every stakeholder enjoys full transparency across the incident lifecycle with real-time tracking and communication channels.

DISPATCHING PROCESS

Our global platform programmatically matches customers with nearby, qualified, available service providers.

SERVICE REQUEST

Customer requests assistance digitally or via our call center.
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GAIN INSIGHT INTO YOUR CUSTOMER EXPERIENCES

measurably better roadside assistance

Dispatch Into The Future

DIVERSE PRODUCT SUITE
End-to-end roadside solutions delivered via mobile applications, web-based platforms, API integrations, and call center services.
ANALYTICS & REPORTING
Unlock the black box of legacy provider data and gain real-time and aggregated insights into every incident with rich data capture and reporting.
COMPLETE TRANSPARENCY
Real-time tracking, connected stakeholders, with digital and analog communication channels from dispatch to final disposition.
ANALOG TO DIGITAL
Meet your customers in their preferred channels and enable the transition from an analog to digital experience.
SINGLE, GLOBAL PLATFORM
One platform to automatically match your customers with nearby, available, and high-quality providers across the globe.
PREMIUM CUSTOMER EXPERIENCE
Inspired by Zappos and Nordstrom, we deliver super-serving customer experiences that translate to industry-leading CSAT and NPS.
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Experience the industry's best benefits

Platform features

Premium Roadside Experiences Through Sophisticated Technology

Send your customers a text that allows them to share their exact GPS location.

​Get Location

​Opt into Transparency

Bring analog processes to life with digital web links that provide fully transparent tracking.

​Real-Time Tracking

Give customers peace of mind with full visibility throughout the incident lifecycle.

​Multi-Party Notifications

Stay apprised and proactively engage your customers during brand-defining moments.

​Customer Reviews

Measure customer loyalty with our industry-leading CSAT and NPS.

I'm not easy to impress but this platform is seriously impressive...

A retail partner

After years of frustration working with legacy providers, Urgent.ly finally gives us premium customer experiences and rich data.

A luxury global automotive OEM

Easy to use, service is quick and you see the tow truck coming on map. Great customer service!

A parking partner

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